Frequently Asked Questions (FAQs)
What are your business hours?
Our sales team operates in two shifts, and we are available from 8:00 AM to 11:30 PM (Beijing Time GMT+8)
7:00 AM to 10:30 PM (Central European Time, CET)
12:00 AM (Midnight) to 3:30 PM (US Eastern Time, EST)
9:00 PM (Previous Day) to 12:30 PM (US Pacific Time, PST)
Your emails will be answered in 8 hours.
How can I request a quote from FX PCB?
To receive a quote, please send your PCB specifications and design files (preferably in Gerber format) to your dedicated sales representative. If you are a new customer, kindly submit your inquiry to [email protected], and an assigned sales representative will respond within 8 hours.
What quality standards do you follow?
FX PCB complies with IPC-A-600 (for PCBs) and IPC-A-610 (for PCBAs). If you have additional requirements, please specify them in your inquiry.
How do you handle PCB or PCBA quality issues?
In the rare event of a quality concern, please contact your sales representative immediately. We will work with you to determine the best resolution, which may include repair, rework, or a cost refund
What testing procedures do you perform for PCBs and PCBAs?
For PCBs: Visual Inspection; Electrical Testing ;AOI (Automated Optical Inspection) ;Microsection Analysis; Solderability Test; Thermal Shock Testing; Impedance Test
For PCBAs: AOI Test; X-ray Inspection; ICT (In-Circuit Test); Functional Test (customer-provided instructions required);Aging Test
What payment methods do you accept?
We accept: PayPal; Bank Transfer (TT); Payoneer; Zelle; WeChat Pay; Alipay; Bitcoin
How does your privacy policy work?
We prioritize customer confidentiality and data security. Upon request, we are happy to sign a Non-Disclosure Agreement (NDA) to ensure the protection of your intellectual property and sensitive information.
